Frequently Asked Questions
Helpful answers about our custom apparel, balloon décor, event design, mobile hat bar, and bulk orders.
Custom Apparel
What apparel can I customize & how do I order? +
We offer custom tees, sweatshirts, and apparel for personal, business, or event use. Orders are placed through our website with full payment, and a mockup is provided for approval before production.
Is there a design fee? +
A $25 design fee may apply for custom designs. It is non-refundable, but it is credited toward qualifying bulk orders of 25 or more shirts.
What is the turnaround time & do you offer rush orders? +
Standard turnaround is 7–14 business days. Rush orders may be available for an additional fee based on availability.
Balloon Décor & Installations
What services do you offer & how do I book? +
We provide custom balloon décor for birthdays, showers, corporate events, and more. A 40% deposit is required to secure your date and consultation.
Do you offer custom designs & rush bookings? +
Yes, all décor is fully customized. Rush bookings may be available based on timing and availability and may include a rush fee.
Is setup and teardown included? +
Yes, full installation and removal are included with your booking.
Event Design & Setup
What services do you offer? +
We provide full event styling including backdrops, tables, and décor customized to your theme.
How do I book & do you offer full planning? +
A 40% deposit secures your date. We specialize in design and setup only, not full event coordination.
Mobile Hat Bar
What is the Mobile Hat Bar & what events is it for? +
An interactive experience where guests design custom hats. It is perfect for parties, corporate events, pop-ups, and celebrations.
How does booking, timing, and participation work? +
A 40% deposit secures your date. Service lasts about 1.5 to 3 hours depending on your package, and participation is based on the package selected.
Can hats be customized and kept? +
Yes, hats can match your event theme or branding, and each guest keeps their custom hat.
General Questions
How do orders, payments, and consultations work? +
Orders under 12 are placed online. Bulk orders require a quote and deposit. A 40% deposit secures services, and some consultations may require a fee applied toward your order.
Do you accept rush orders or offer bundle pricing? +
Rush requests may be available for a fee. Bundle pricing may be available when booking multiple services.
Bulk Orders
What qualifies as a bulk order & do I get discounts? +
Bulk orders start at 12 items and include both shirts and hats. Pricing decreases as quantity increases.
Can I mix shirts, hats, sizes, or styles? +
Yes, you can combine shirts and hats and mix sizes. Some colors and styles may vary based on availability.
What hat options are available? +
We offer full-color DTF hats and 1 patch hats, making them a great option for events, teams, businesses, and branding.
Design, turnaround time, and payment details? +
A mockup is required before production. A $25 design fee may apply and is credited toward qualifying orders. Turnaround is typically 7–14 business days after approval, and a deposit is required to begin.
Are refunds, promo codes, and delivery options available? +
Bulk orders are final sale, promo codes do not apply, and both pickup and shipping are available.
How do I place a bulk order? +
Submit the bulk order form, approve your mockup, and complete your invoice to begin production.