Frequently Asked Questions
Helpful answers about custom apparel, balloon décor, event setup, mobile hat bar, and bulk orders.
Custom Apparel
What apparel can I customize?+
We offer custom tees, sweatshirts, and apparel for personal, business, or event use. Orders are placed online, and a mockup is provided before production.
Are there any design fees?+
Standard custom apparel orders include a free mockup. If an order is canceled after a mockup has been created, a $15 design cancellation fee will be deducted from any eligible refund. For bulk orders, a $25 design fee may apply when custom design services are requested. This fee is credited toward qualifying orders of 25 or more shirts once the order moves into production. No design fee applies when print-ready artwork is provided.
How do mockups, revisions, and approval work?+
A digital mockup is provided before production. Each order includes up to 2 free revisions. Additional revisions are $10 each. Designs must be approved within 24 hours, and no changes can be made after approval.
What should I review before approval?+
Customers are responsible for reviewing spelling, dates, names, colors, placement, and design details before approval. Asihr Designs is not responsible for errors in approved proofs.
What is the turnaround time?+
Standard apparel turnaround is 5–7 business days after approval. Rush orders may be available for an additional fee based on availability.
Balloon Décor & Installations
What balloon services do you offer?+
We provide custom balloon décor for birthdays, showers, corporate events, and more. A 40% deposit is required to secure your date.
Do you offer custom designs or rush bookings?+
Yes. All décor is customized. Rush bookings may be available based on timing and may include a rush fee.
Is setup and removal included?+
Yes, full installation and removal are included with your booking.
Event Design & Setup
What event services do you offer?+
We provide event styling including backdrops, tables, and décor customized to your theme.
How do I book?+
A 40% deposit secures your date. We specialize in design and setup only, not full event coordination.
Mobile Hat Bar
What is the Mobile Hat Bar?+
An interactive experience where guests design custom hats. It is perfect for parties, corporate events, pop-ups, and celebrations.
How does booking work?+
A 40% deposit secures your date. Service time and participation are based on the package selected.
Can hats be customized and kept?+
Yes. Hats can match your event theme or branding, and each guest keeps their custom hat.
Bulk Orders
What qualifies as a bulk order?+
Bulk orders start at 12 items and may include shirts, hats, sizes, and styles. Pricing decreases as quantity increases.
What is the bulk order turnaround?+
Bulk order turnaround is typically 7–14 business days after approval. A deposit and approved mockup are required before production begins.
Are bulk orders refundable?+
Bulk orders are final sale. Promo codes do not apply. Pickup and shipping options may be available.
How do I place a bulk order?+
Submit the bulk order form, approve your mockup, and complete your invoice to begin production.
