Return Policy

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Return & Exchange Policy

Asihr Designs LLC • Effective Date: 8-14-2024

Thank you for shopping with Asihr Designs. Because many of our items are made-to-order or customized, we ask that you review our return policy carefully before placing your order.

1. All Sales Are Final

Due to the personalized and handmade nature of our products, all sales are final. This includes:

  • Custom apparel (t-shirts, hoodies, jackets, etc.)
  • Balloon décor services
  • Event styling and setup
  • Any item personalized with names, colors, or custom design work

We do not accept returns or exchanges unless the item arrives damaged or there is an error on our part.

2. Order Approval & Proofing

For custom items, a digital mockup or design proof will be sent for your review before production begins.

Once the mockup is approved:

  • No changes can be made
  • No refunds will be issued

Please review your design, spelling, colors, and sizing carefully before giving approval.

3. Damaged or Incorrect Items

If you receive an item that is damaged in transit or incorrect based on your approved order, you must notify us within 48 hours of receiving your item.

Please include:

  • A description of the issue
  • Your order number
  • Photos of the product

📧 Contact: info@asihrdesigns.com

If approved, you will receive a replacement or store credit depending on the issue.

4. Event Services & Balloon Décor

Deposits for event styling and balloon décor are non-refundable.

If you cancel your event after payment, your deposit may be applied to a future date depending on availability.

We do not refund payments once:

  • Materials are purchased
  • Mockups are approved
  • Setup is in progress or complete

5. Refund Eligibility

Refunds are only issued under the following conditions:

  • The product was never received
  • The product arrived damaged and cannot be replaced
  • An item was sent in error and not as approved

Approved refunds will be processed to the original payment method within 7–10 business days.

6. Contact Us

If you have any questions, please reach out to us at:

📧 info@asihrdesigns.com

We typically respond within 24–48 business hours.

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